Uber

At Uber, AI does everything from answering employees’ questions in Slack to writing the response you get when you message customer service during a ride.Six recently laid-off employees who spoke with Business Insider pointed to several ways that AI became more prevalent in their jobs over the past few months.…

This as-told-to essay is based on a conversation with Kori X, who is based in Phoenix. They were originally laid off from Uber in 2023, returned this year as an evaluations specialist on the GenAI team, and were laid off again. Their words have been edited for length and clarity.I…

Nothing annoys Uber driver Levi Spires more than a passenger who makes him wait.Riders don’t have to make conversation or tip to earn five stars from Spires, who said he gives most passengers the top rating. If a rider keeps him waiting without an explanation or apology, that’s different.”That’s a…