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This as-told-to essay is based on a conversation with Louis Squires, 71, owner of Magnolia Room Cafeteria in Tucker, Georgia. It has been edited for length and clarity. Loading audio narration… I had been a regular customer at the S&S cafeteria in the Atlanta suburbs for years. So, when I…

Dave McCann oversees thousands of humans, and also an AI agent he named after himself: Digital Dave. Loading audio narration… One of the most valuable things it does is conduct research, including on the company’s customers. That’s a big help for McCann, who, as a global managing partner for transformation…