production

“Nobody ever changed the world on 40 hours a week,” Elon Musk once said.That was back in 2018 as Tesla ramped up production of its Model 3 sedan. He and his employees pulled 100-hour work weeks to keep the company alive.Musk called this “production hell,” and it requires “hardcore” execution.…

This as-told-to essay is based on a conversation with Vineet Mehra, chief marketing officer of Chime, a financial technology company. It’s been edited for length and clarity.Our first big use case in AI was in customer support. We get millions of calls every month from people wanting to know, “Hey,…