Amazon FTC Settlement Deadline Is Just Days Away. How to File a Claim

It’s the last chance for eligible Amazon customers to file a claim in the company’s $2.5 billion settlement with the Federal Trade Commission.

The deadline to file a claim in the settlement, reached in an antitrust lawsuit last year, is Monday, July 27.

While only some Amazon customers are eligible, those who are may receive up to $51.

The lawsuit, initially filed in 2023, alleged Amazon coerced consumers into enrolling in Prime subscriptions and then made it difficult to cancel. In September 2025, the FTC announced that Amazon agreed to pay $2.5 billion to resolve the case.

The current claim window, which ends July 27, is the second phase of payouts in the settlement. In the first, eligible customers received automatic payments last year.

Amazon denied wrongdoing and said it works to “make it clear and simple for customers” to cancel their Prime membership.

See If You’re Eligible for Money in the Amazon Settlement

Only some Amazon customers are eligible for a settlement payment. According to a court order in the case, customers are eligible if they meet both of the following criteria:

They signed up for Prime between June 23, 2019, and June 23, 2025.
They unsuccessfully tried to cancel their Prime subscription, or they signed up for Prime through what the documents call a “challenged enrollment flow.”
- The “challenged” flow means: Any subscription started through certain pages on Amazon’s website, including the “Universal Prime Decision Page, the Shipping Option Select Page, Prime Video enrollment flow, or the Single Page Checkout,” per the court order.

In this phase of the settlement, only eligible Amazon customers who used their Prime benefits 10 or fewer times over any 12-month period of enrollment can submit a claim.

How to File a Claim for Money From the Amazon Settlement

Eligible Amazon customers must submit a claim to receive their payout from the settlement.

Those who qualify to submit a claim should have received a notice by email or mail, according to the settlement website.

Customers can make claims by filling out the form on the online portal. Submissions will be reviewed for eligibility.

Claims can also be submitted via email by sending a completed claims form to [email protected], but the quickest way to submit is through the online portal, according to the settlement website.

The deadline to submit a claim is July 27.

How Much Money Can Amazon Customers Get From the Settlement?

Customers can receive up to $51 from the settlement.

The amount of money each customer receives from the settlement is based on the total amount of Amazon Prime membership fees paid throughout the duration of their subscription.