Salesforce cut fewer than 1,000 workers in February, including employees from marketing, product management, data analytics, and its Agentforce AI product.
In an episode of “The Logan Bartlett Show” released last August, Salesforce CEO Marc Benioff said the company was using AI agents in its customer support division to replace humans and help the company work through more sales leads.
“I was able to rebalance my head count on my support,” he said in the interview. “I’ve reduced it from 9,000 heads to about 5,000 because I need less heads.”
A Salesforce spokesperson told Business Insider previously that Benioff was referencing an organizational transformation that took place over several months to reshape its customer support function.
After deploying Agentforce, the company no longer needed to “actively backfill support engineer roles,” the spokesperson said, adding that it successfully redeployed hundreds of employees into other areas of the company, like professional services, sales, and customer success.
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