service

Inside AT&T’s Open-Source AI Approach to Customer Service Calls

AT&T gets 40 million customer service calls annually. Some callers want to add phone lines, register new addresses, or reschedule appointments, but many have problems to report. Those calls contain valuable information, but extracting it isn’t easy.A person listening to each of them would get a good idea of what…

Waymo Reveals Next Step to Go Beyond a Robotaxi Service

Waymo put out a reminder that it doesn’t just want to be another ride-share competitor. The Alphabet-owned company announced Thursday that it’s in early-stage talks with Toyota Motor Corporation to explore bringing its autonomous driving technology to personally-owned vehicles. The statement said that Toyota could also provide its vehicles to…