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Social Security is switching things up to answer your calls faster, while data showing wait times has disappeared from its website.The agency is temporarily reassigning up to 1,000 field office employees to teleservice work, per an internal union document obtained by Business Insider. The document shows the agency is changing…

This as-told-to essay is based on a conversation with Bryant K. Hawkins Sr., a site manager for the clinical asset management company Trimedx and the founder of Elevate HTM, a nonprofit elevating awareness of healthcare technology management careers. The following has been edited for length and clarity.I stumbled into a…