approach

AT&T gets 40 million customer service calls annually. Some callers want to add phone lines, register new addresses, or reschedule appointments, but many have problems to report. Those calls contain valuable information, but extracting it isn’t easy.A person listening to each of them would get a good idea of what…

As a Gen X dad, I get along well with my Gen Z daughter, but occasionally we butt heads across the generational divide. While we have a lot of things in common, we also have some different perspectives on life.We communicate differentlyMy daughter is approaching 20 and has been comfortable…