Markets

Starbucks is closing 250 stores. Read the memo it sent to staff.

Starbucks is closing 250 stores. Read the memo it sent to staff.

Markets—

Starbucks said on Thursday that it will be closing 250 underperforming locations across North America. COO Mike Grams told staff in a memo that a review of its operations found many stores that can’t consistently deliver adequate financial performance or customer experiences. The closures represent…

The rise of clanker customers

The rise of clanker customers

Markets—

Customer service workers have gotten used to the now-common question coming from the other end of the line: “Wait, are you an AI?” Being mistaken for the technology your employer hopes will replace you has become a regular, if awkward, part of the job. Now, the people who staff call centers are…

Sofia Coppola says she knows a project is worth making when it scares her

Sofia Coppola says she knows a project is worth making when it scares her

Markets—

Sofia Coppola says she still feels nervous whenever she begins a new movie, but considers that fear part of what makes the work meaningful. During an appearance on the “Happy Hour with Ina Garten” podcast on Wednesday, the Academy Award-winning filmmaker said she has “no idea” how a new movie will…

The 10 biggest announcements from Meta Connect

The 10 biggest announcements from Meta Connect

Markets—

Gone are the heavy headsets. In Meta’s vision for its new VR era is all about glasses. Meta VR Glasses weigh just 100 grams, the company said. While the bulk is gone, Meta says the glasses are still its “most advanced device yet.” “You can wear Meta VR Glasses to comfortably watch a full movie,

Oops. OpenAI’s bot hacked an Australian government website.

Oops. OpenAI’s bot hacked an Australian government website.

Markets—

Australia’s prime minister said a rogue OpenAI agent had hacked into a government website in June. Anthony Albanese said in a Wednesday media briefing in New York that an OpenAI agent had gained unauthorized access to a government Medicare statistics reporting website in June, and public and…