Fintech
OBSERVATIONS FROM THE FINTECH SNARK TANKBankers wants to discuss AI strategy. They’re excited about chatbots, machine learning models, generative AI tools, and AI agents that promise to revolutionize everything from customer service to underwriting. What they don’t want to talk about, however, is their data mess.The Inconvenient Truth About AI…
While the public imagination has been captivated by the conversational abilities of chatbots, a new report from McKinsey & Company suggests the global banking industry is quietly approaching a far more profound transformation: the era of agentic AI.According to the report, the banking sector is shifting from a period of…
Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many organizations to rethink the way they connect with customers. But many leaders, especially at larger organizations, are slow to respond to the rapidly evolving landscape. The 2025 Financial Services Customer Engagement Review from…
When venture capital powerhouse Sequoia Capital and Managing Partner Roelof Botha (Pictured), chose not to discipline partner Shaun Maguire for his inflammatory comments about New York mayoral candidate Zohran Mamdani, it set off more than a public relations ripple. The decision threatened to open a fault line with the firm’s…
