Marcy Schackne is mad. She recently waited 2½ hours at Los Angeles International Airport just to talk to a car rental agent. After completing her paperwork, she inspected three vehicles that were “beyond dirty” before finding one suitable to drive. A one-off? Nope. A few weeks later, when she tried to rent a sedan at Washington Dulles, she waited 45 minutes for a car in her reserved category.
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