Walmart CEO John Furner wants to clear the air about how the retail giant is using new pricing technology.
“We don’t set different prices based on who you are or the time of day, and we won’t,” he said in a memo to employees and customers on Friday.
Furner said he was responding to questions he’s received this year about how the company is implementing new digital shelf labels and the AI-powered shopping assistant, Sparky.
“When you engage with Sparky, that’s an invitation to serve you better not to use your personal information to set a personalized price,” he said. “We’ve never used the relationships our associates have with customers to…
