A customer’s claim that non-tippers are drawing the short straw at Shake Shack has recently gone viral.
B.D. Powell wondered whether his wife’s theory about the chain adding a surcharge to every individual item ordered by a non-tipping customer would hold any water. The couple decided to put it to the test at a self-pay kiosk at Salt Lake City International Airport.
“My wife says that if you don’t tip at Shake Shack, they make it more expensive per item,” Powell said in an Aug. 8 TikTok post. “So, we’re about to find out.”
The couple ordered three “Classic Shakes,” one of which came with a 49-cent surcharge for adding whipped cream. The…
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