There are large airports, and then there are “mega airports.”
The annual JD Power North America Airport Satisfaction Study measured overall passenger satisfaction at US airports across three size categories: medium (4.5 to 9.9 million passengers a year), large (10 to 32.9 million passengers a year), and mega (33 million or more passengers a year).
The 2026 study was based on 24,710 surveys of US and Canadian residents who traveled through at least one eligible North American airport in the 30 days before completing the survey. The segment average was 617 on a 1,000-point scale.
While Canadian residents were surveyed for the 2026 study, Canadian…
