Salesforce has held talks to buy Listen Labs, an AI customer research platform, for around $2 billion

Salesforce could be on the hunt for acquisitions to beef up its AI capabilities.

The software giant has recently been in talks to buy Listen Labs, an AI-powered customer research platform for around $2 billion, according to people familiar with the matter. The talks have not been finalized and could ultimately be unsuccessful, according to a person with knowledge of the deal.

Salesforce and Listen Labs did not respond to requests for comment.

Listen Labs was founded in 2023 by Alfred Wahlforss and Florian Juengermann, who first met as undergraduates at Harvard University while building an AI avatar app that went viral, attracting 20,000 users…