On August 1, Daniela Perez received three separate emails from her student-loan servicer, MOHELA. The first read “Your payment is due soon.” Then “Account is over 210 days delinquent.” Finally: “Loan default is approaching.”
She immediately logged in to her account, which said she had missed 15 payments and had a past-due balance of $10,635. Perez has always stayed current on her payments and never received an alert that she was delinquent.
“It was a Saturday, and there was nothing I could do except wait until Monday,” the 28-year-old said. So she posted about it on Reddit, “like a Gen Z person does.”
Within minutes, commenters weighed in about…
