This as-told-to essay is based on a conversation with Jason Shen, the 40-year-old founder of Refactor Labs based in Brooklyn. It has been edited for length and clarity.
I’m the founder and CEO of Refactor Labs, an executive coach, and a cofounder conflict expert.
I spent two years at Etsy as a product manager, working on the seller-facing mobile app. After being laid off in a round of mass layoffs, I did contract product work for an early-stage B2B SaaS startup and completed the TED Residency, an ideas incubator, where I gave a TED Talk on the future of hiring.
I founded Headlight, a tech hiring platform, in November...
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