Anthropic’s AI fluency chief says the best AI users know when to do the work themselves

At Anthropic, Kristen Swanson’s role is to help people get better at using AI.

Often, that means knowing when they should do the work themselves.

“I have a job teaching people how to use AI, and I probably spend at least half of my time telling people when not to use AI,” said Swanson, who leads AI fluency research and learning at the company.

The savviest AI users, she said, aren’t necessarily those who rush to it for every task. What sets them apart is their judgment about what to delegate.

That’s becoming an increasingly important workplace skill as AI finds its way into more of what people do. The challenge isn’t only learning how to use the…