Carrie and Brian Smith rented an RV in July 2023 while participating in RAGBRAI, an annual seven-day bicycle ride across Iowa.
Their accommodations weren’t cheap — or particularly nice.
The bath towels were “kids’ old swimming towels,” Carrie told Business Insider. “The seats had cuts in them, and the upholstery was dried out. It was just kind of junky.”
The couple, who both fly for a major airline and met while working for the pilots’ union, thought they could offer travelers a more polished experience.
They were also looking for a business they could continue operating after their flying careers ended. Federal rules require airline pilots to…
