Even the most experienced traveler can run into trouble every now and then. But how do you get out of trouble?
I needed to think quickly when I checked in for a recent flight from Doha, Qatar, to Auckland, New Zealand. I had taken care of the visa for New Zealand, but then the ticket agent asked me for proof of an onward journey.
Huh? Well, it turns out New Zealand won’t let you into the country unless you can show you won’t overstay your visa.
Unexpected problems crop up all the time when you travel – whether it’s a car rental company that runs out of vehicles, a lost hotel reservation, a sudden illness, or a visa glitch. For example, many American travelers will be blindsided by the new European Travel Information and Authorisation System (ETIAS), a fee for entering the European Union, when it goes into effect at the end of this year or early next year.
But as it turns out, there are things you can do to avoid these unexpected travel problems. In a moment, I’ll also tell you how that little paperwork problem with New Zealand ended.
To Solve a Travel Problem, You Have to See It Coming
I’m surprised by how many travelers don’t even bother to verify the basics before they leave. This is one of the oldest rules in the book – so old, perhaps, that people have forgotten it.
“You have to contact each hotel, each tour operator, your airline, and your car rental company to verify everything,” said Susan Sherren, who runs Couture Trips.
Here’s how a pro does it: Before a client leaves on a trip, she runs a double-check audit. She checks every reservation, paying special attention to anything done through an online travel agency.
“Those are fraught with problems,” she said.
That allows her to fix any problems before her customers leave home. It’s an easy trick you can use, too.
But it’s not the only trick for having a smarter trip. Here are a few more:
- Print and read the rules. How can you hold a company to its rules if you don’t know what they are? Your airline has what’s called a contract of carriage, the legal agreement between you and the company. You can find it on the airline’s website. Similarly, cruise lines have ticket contracts and car rental companies have contracts. Sarah Blocksidge, a director for a marketing agency in Cleveland, always prints a copy of these rules before she leaves. “I know what I am entitled to when my flight is canceled,” she explained.
- Think outside the loyalty program. Too often, travelers are prisoners of their loyalty programs. So when they run into a problem like a car rental agency that runs out of vehicles, they lean on the company for a fix. If that doesn’t work, try plan B, said Andy Abramson, a Las Vegas-based frequent flier. “I turn to local auto rental car agencies,” he said. “Many offer rentals at competitive rates when big-name companies are sold out.” True, you won’t get your points – but you will get a car.
- Never lose another reservation. Travelers have become too reliant on hotels and other companies to track their reservations. That’s a mistake, said Stephanie Webb, who works for a tour company. “I always recommend taking screenshots of your confirmation emails and booking details. If a hotel claims they don’t have your reservation, showing a record with dates and confirmation numbers can help resolve the issue faster.” Also, if they’ve lost your reservation and they’re fully booked, your paperwork will make them own the problem and find you alternate accommodations.
- Look for hidden benefits. Let’s say you get sick on the road and need a doctor. Your travel insurance company can help you find an English-speaking M.D. while you’re abroad. “If your travel insurance plan includes 24/7 emergency assistance, then it’s worth giving the emergency assistance provider a call,” said Kimberly O’Donovan, vice president of operations at Travelex Insurance Services. Some travel insurance companies – including hers – will find a doctor and even make an appointment for you through a smartphone app. That’s a cool hidden benefit.
- Ask an AI for help. Artificial intelligence is developing so quickly that even I’m having a hard time keeping up, and I’m a tech enthusiast! Ross Borden, CEO of Matador Network, which operates a travel AI called GuideGeek, said one-quarter of his audience already uses AI to solve their travel problems. “We see users asking questions like, ‘My flight is canceled, so I have an extra night in Chicago. Is there anything cool to do or see near O’Hare Airport?’ or ‘Getting into Dublin late due to flight delay. Where’s a good place to eat at 2 a.m.?,’” he said. And AIs are getting better at answering those kinds of questions – and solving problems – every day.
How I Solved My Unexpected Travel Problem
In case you’re new to this column, here’s how I fit into the picture: I’m on the road 365 days a year. I don’t have a permanent home, and I haven’t for many years. And even though I wrote How to Be The World’s Smartest Traveler, it’s only because I’ve made almost every mistake in the book.
So, how did I fix the onward journey problem with New Zealand? I calmly sat down on a bench at the airport and asked my son, who is also my travel companion, where he wanted to go after our two months in New Zealand ended.
“Australia,” he said without hesitation.
Fortunately, airline tickets from Christchurch to Sydney were a bargain at the time. So I booked a ticket on Qantas, showed it to the ticket agent, and checked in for my flight.
Problem solved.
Or was it? The bigger lesson here is that most unexpected travel problems shouldn’t be unexpected. You should see them coming, whether it’s a visa, a missing reservation, or a car rental company that runs out of vehicles. Don’t be like me. Plan ahead.
Christopher Elliott is an author, consumer advocate, and journalist. He founded Elliott Advocacy, a nonprofit organization that helps solve consumer problems. He publishes Elliott Confidential, a travel newsletter, and the Elliott Report, a news site about customer service. If you need help with a consumer problem, you can reach him here or email him at [email protected].
This article originally appeared on USA TODAY: This simple travel oversight can ruin your trip instantly
Reporting by Christopher Elliott, Special to USA TODAY / USA TODAY
USA TODAY Network via Reuters Connect
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