Each week in Business Insider’s Tech Memo newsletter, I try an AI tool. What do you think of this one? What should I do, or use, next week? Let me know.
This week, I tested Granola, an AI notetaking assistant. I fired it up for an interview with Raj Sharma, a bigwig at consulting giant EY. Coincidentally, he said his wife uses Granola to transcribe her interactions with patients.
Installing it on my MacBook was easy. It synced with my Google work calendar, launched a Microsoft Teams video call, and prompted me to start recording — all smooth and fast. My prepared questions were saved in the app, but I couldn’t easily access them during the call. I defaulted to a Google Doc, wishing the notes had appeared more intuitively as the interview began.
Granola’s post-interview features impressed me. It provided a thematic summary with expandable sections and action items, based partly on my prepared questions and any notes I jotted down while Raj was speaking. I asked it to find a quote from Raj about AI being a “welcome relief,” and it delivered. I made sure to go back and check the exact phrasing. For that, I needed the full transcript. This was pretty good, although Raj’s comments and my questions were sometimes misattributed to the wrong speaker.
What shocked me: Granola doesn’t record audio of meetings. This is a dealbreaker for journalists who need to verify quotes precisely. I used Apple’s Voice Memos app alongside Granola for the essential raw audio backup.
Granola is sleek, smart, and promising. But for now, it’s missing one essential thing for me: the truth in someone’s own voice.
Postscript
After sending out the Tech Memo newsletter this morning, I tracked down emails from Vicky Firth, who leads customer experience at Granola. She kindly answered my annoying questions!
Here’s what she said on the lack of I asked why Granola doesn’t provide audio recordings.
“We never store the audio recordings and that’s a deliberate decision for a few reasons. Firstly, we’re aware that whatever platform you’re on for your call already does this, and we don’t feel the need to duplicate this functionality — we’ve optimised Granola to be able to make great summaries of meetings, so that’s what we’re laser-focused on, and the transcripts are enough to allow it to do that well. We want to make sure Granola can stay simple and great at what it does best.”
“Another set of reasons is around data security: we want to make sure we’re only capturing what’s necessary to make those great notes, such that we’re not holding on to more sensitive information than is necessary. We hear feedback on both sides — some users would love us to store the recordings, but others email us wanting to make sure we don’t! The transcripts again feel like enough here.”
I suggested that this is kind of a dealkiller for those who need to verify exactly what people say. I also asked why Granola doesn’t just offer this as a default feature but add a clear button to switch audio recording off when users want that?
Firth’s reply makes good sense, and it’s a real window into how startups operate and the hard product decisions they must make while building efficiently.
“It’s probably not the best solution if you’re someone who needs very specific quotes on a regular basis, and another product is probably more suited if that’s what you’re after as your primary output. We do get requests for it, but at the moment (especially while we’re such a small team and have to be ruthless with prioritising!) we’re trying to focus on functionality that helps make great summarised notes, helps you share those notes with your team, and help you all get insights to do your work better on a higher level. It means we sadly have a long, long list of things that we have to park for now!”
Read the full article here
